Matthias and I arrived Townsville to take the ferry to Magnetic island... Having missed the ferry by 4 minutes we were informed by the über über friendly parking attendant that the next one would be in an hour and pointed us in the direction of food..
Now most of you may know I've worked in some kind of tourism, service customer care jobs most my life. And most of you know my bothered bag is totally empty when somebody wastes my time.
We walked to the casino round the corner to get a bite and a drink, Matthias offered to pay and we both decided on the chicken salad sandwich.
"Hello what can I get you"
"The chicken salad sandwich, two of those" said Mattias
(Vacant look)
"The chicken salad SANDWICH over there" said Jodie
Then she cashed in and said she'd bring it over. 15 minutes passed and I asked a waitress if she could just pass me the sandwiches over counter so she wouldn't have to bring them.
"Ahhhhh you forgot your number"
"For sandwiches? they're just there in the cabinet you can pass them over"
"Oh alright then yeah."
Conference behind the till told me there'd been a mix up.
Getting my customer service face on I approached the till.
"If you could just pass me the sandwiches I'll save you the bother of doing all that unnecessary work to get me the sandwiches, because we have to leave soon"
"But you ordered the tuna avocado melt"
This time it was my vacant look....
" well there's obviously been some kind of a mix up, we ordered the sandwiches"
"Nah you didn't, you ordered the melt"
"Errm I'm sorry there's been a misunderstanding then, it was 2 chicken salad sandwiches"
"You ordered the Melt, you said yes when I said avocado melt"
Bother bag empty and the windy miller was building up. "Right then, if you'd like to cancel that order and give me my money back as it is not what I ordered and I don't have time to eat the similar sounding avocado tuna melt.......(and a personal favourite) and can I have your name"
Turning on my heels I marched out of the cafe sandwichless and fully refunded. And gave it to the lovely lady in the ferry terminal who delivered a less appetizing chicken salad sandwich but did it with a smile and a joke.
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